FAQs

Shopping

Q: Where is your size-chart?
A: For clothing: please refer to our size chart on the product pages (see product images). For accessories: please refer to the product description.

Q: Do you accept my currency?
A: Yes, we accept all currencies, all orders will be converted to USD on the current exchange rate. 

Q: Do you ship to my country?
A: Possibly, click here for the list of countries we DO NOT ship to.


Delivery

Q: How long will my delivery take after fulfillment?

When shipping to North - American customers (U.S. & Canada), your order will arrive within these delivery estimates based on your location and selected shipping speed.

  • UPS shipping takes 2-4 business days after you receive your shipping confirmation e-mail.
  • Asendia shipping takes 8-17 business days after you receive your shipping confirmation e-mail.

When shipping to Europe, your order will arrive within these delivery estimates based on your location and selected shipping speed.

  • UPS shipping takes 2-4 business days after you receive your shipping confirmation email.
  • Asendia shipping takes 8-17 business days after you receive your shipping confirmation e-mail.

For all other destinations your order will arrive within these delivery estimates based on your location and selected shipping speed.

  • UPS shipping takes 2-4 business days after you receive your shipping confirmation email.
  • Asendia shipping takes 8-17 business days after you receive your shipping confirmation e-mail.

Q: I must pay Duties? How come?
A: Although we always do our utmost to avoid it, some packages are being charged with Duties. Unfortunately, we can’t do anything about it: it just comes with international shipping. 

Q:When will my order be processed?
A: Usually within 1 working day.

Q: How do I check the status of my order?
A: You'll receive a tracking link after your order has been fulfilled.

Q: I've filled in the wrong address, what do I do now?
A: If you've had a typo while filling in your address please contact us as soon as possible.